Infrastructure is always an important part of the economy in any country. It is not only an indicator of development but also a vital resource for development. The increasing focus on roads and highways have seen a revolution in movement of road traffic, leading to an increase in road safety, speed and user satisfaction with roads. It becomes very important to measure customer satisfaction to bring about future reforms. Also with growing awareness and exposure, the expectations of consumers undergo a drastic change. MDRA has done pioneering work in various road-user satisfaction studies and other infrastructure related studies for organizations like NHAI, Ministry of Power etc.
Clients:
- NHAI (National Highways Authority of India)
- HPRIDC (Himachal Pradesh Road & Other Infrastructure Development Corporation)
- RMSI Pvt. Limited
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